ALTRAD GROUP

Privacy policy - 21/07/2023

Who whe are ?

We are ALTRAD Coffrage & Étaiement with our registered office at Parc d'Activités de la Verdière II 13880 VELAUX France and with company number 44067666600017 (hereinafter "ALTRAD Coffrage & Étaiement").

As part of our activities, we collect, store, transfer or otherwise process personal data. Under applicable privacy protection laws, we are considered to be a "data controller" with regard to the personal data that we process.

Why is this Privacy Policy important?

Your right to privacy is very important to us and we always try to protect your personal data in accordance with applicable data protection legislation, in particular the European General Data Protection Regulation (GDPR).

In this Privacy Policy, we explain how we collect your personal data, how and for what purposes we will process that data, and to whom your personal data may be transmitted.

This Privacy Policy also contains important information about your rights in relation to the processing of your personal data. We therefore advise you to read this policy carefully.

From time to time it may be necessary to amend this Privacy Policy. If this is the case, we will try to notify you by e-mail wherever possible. The most recent version of this Privacy Policy is also always available on our website https://dev.altrad-coffrage.com/fr/confidentialite.html.

Please note: When you share your personal data with us, we expect you to have first read this Privacy Policy carefully.

Note: This does not mean that we need your "permission" to process your personal data. We do not process your personal data on the basis of your consent, unless specifically indicated otherwise (e.g. for the purpose of sending you an electronic newsletter).

From whom do we collect personal data?

In the course of our activities, we may collect personal data from our customers, from visitors to our website, from people who fill in a contact form on our website, from people who have subscribed to an electronic newsletter and from people who are in contact with us in any other way (for example by submitting their names and contact details as employees or servants of our customers, suppliers or business partners).

How do we collect your personal data?

We may collect information about you in a number of ways:

  • directly from you when you provide us with your personal data in the course of our business activities;
  • directly from you when you visit our website, when you fill in a contact form on our website and/or when you subscribe to an electronic newsletter;
  • through your employer with whom we have a contract or partnership (for example when you are a contact for our customers, suppliers or business partners);
  • and from third parties and official sources.

What personal data do we collect?

We may collect the following data about you:

  • personal identification data: name, address, telephone number, mobile number, e-mail address;
  • electronic identification data: IP addresses, information gathered using cookies;

Whenever certain information is mandatory and other information is optional, this will be clearly indicated to you.

What do we use this data for?

We use this data for the following purposes

  • for our customer management ;
  • to manage our website;
  • to provide you with the information you have requested, for example if you have asked a question using the contact form on our website;
  • for marketing purposes, for our paper mailings and for an electronic newsletter (if you have subscribed).


For full information, you will find below the relevant legal grounds for these processing operations:

  • We base the processing of your personal data on our customer management or to provide our customers with certain information necessary for the performance of the contract;
  • In all other cases, we base the processing of your personal data for the management of our website or to provide you with certain information (for example, after you have contacted us via our website or when sending paper mailings) on the need to represent our legitimate business interests as a company (in particular the interest of being able to contact potential prospects and customers),
  • We process your personal data for electronic direct marketing purposes (the sending of our electronic newsletter) on the basis of your opt-in consent. Only if you have unequivocally indicated that you wish to receive our electronic newsletter (you are completely free to do so) will we subscribe you to this newsletter.

Please note that you have the right to withdraw your consent at any time, at no cost to us and with no negative consequences for you. You can do this by using the opt-out option that will be offered by ALTRAD Formwork & Shoring with each mailing, by unsubscribing on the site or by sending an email with the request to delete your data from ace.contact@altrad.com.

With whom do we share your personal data?

  • With our service providers ('processors'):
  • As part of our activities listed above, we sometimes share your personal data with third parties, in particular service providers (for example:IT/cloud service providers or
  • PR/marketing providers who organise direct mail campaigns for us) who act as processors for us.
  • With our business partners:
  • We may also share your personal data with our business partners (so that they can contact you).
  • With your employer and business contacts.
  • With public services:
  • In addition, we may also share your data with the authorities, the police or the courts if there is a legal obligation to do so.

We always ensure that appropriate safeguards are in place when we transfer your personal data to third parties. For example, we will enter into a sub-contracting agreement, where appropriate, setting out restrictions on the use of your personal data and obligations regarding the security of your personal data.

Your personal data and profile will not be lent or sold to third parties for marketing purposes without your prior explicit consent.

Your personal data will not be transferred to countries outside the European Economic Area (EEA).

How long do we keep your personal data?

Your personal data will not be kept longer than is necessary for the purposes for which it was collected and processed (as described above). Thereafter, it may still be found in our backups or archives, but it will no longer be actively processed in a file.

More specifically, the following retention periods apply:
Customer data retention period: All data forming part of the contractual relationship with customers or suppliers will be retained for 10 years after the end of the contractual relationship. This period corresponds to the limitation period for contractual claims.
Direct marketing retention period: data will be used until :
The person concerned unsubscribes,
ALTRAD Formwork & Shoring receives the message that the e-mail address is no longer being used,
ALTRAD Formwork & Shoring decides to stop sending mailings.

We will only keep your personal data for a longer period if we are legally obliged to do so or if this is necessary to defend our interests in the context of legal proceedings (for example in the event of litigation).

How do we protect your personal data?

We take the necessary administrative, technical and organisational measures to ensure a level of security appropriate to the specific risks we have identified.

In this way, we can best protect your personal data against destruction, loss, alteration, unauthorised disclosure or unauthorised access to personal data sent, stored or otherwise processed.

We also make every effort to ensure that your personal data is accurate and up-to-date. We therefore kindly ask you to inform us of any changes to your personal data (such as a change in your contact details).

Further information on our security measures is available on request.

What are your rights and how can you exercise them?

You have the right (under certain conditions) :

  • to information and access to your data;
  • to correct your personal data;
  • to the deletion of your personal data (the "right to be forgotten");
  • to limit processing;
  • to object to the processing of your personal data;
  • to obtain your personal data in a structured, common and machine-readable form, and to transfer (or have transferred) such personal data to a responsible third party.

For more information on these rights and the circumstances in which you can exercise them, in particular your right to object (i.e. your right to be excluded from our electronic newsletter), please refer to the appendix to this policy. In principle, you can exercise these rights free of charge. Only in the case of unreasonable or repeated requests may we charge a reasonable administrative fee.

We will always endeavour to respond to your requests or queries as quickly as possible. We may also first ask you for proof of identity in order to verify your request.

Finally, you also have the right to lodge a complaint about the processing of your personal data with the Belgian data protection authorities.


Contact

If you have any questions, comments or complaints about this Privacy Policy or our handling of your personal data, please do not hesitate to contact us at ace.contact@altrad.com.

Annex - Further information about your legal rights

Right to information and access to your data
You can ask us for more information about our processing activities and the data we hold about you.

Right to correction of incorrect or incomplete data
You may ask us to correct or complete incorrect or incomplete personal data.

Right to have your personal data deleted ("right to be forgotten")
Upon written request, we will delete your personal data :
- if it is no longer necessary for the purposes for which it was collected or processed; or
- if the processing was based solely on your consent, which you now withdraw; or
- you have reasonable grounds for objecting to the processing of your personal data; or
- the personal data has been unlawfully processed; or
- if the personal data must be deleted to comply with a legal obligation.

Exceptionally, we may refuse to delete your data (i) in order to exercise the right to freedom of expression and information; (ii) in order to comply with a legal obligation; or (iii) in order to institute, exercise or support legal proceedings.

Right to limit processing
You have the right to obtain the restriction of processing if any of the following situations apply:
- for a period allowing us to verify the accuracy of the personal data if it is disputed; or
- if you so request, instead of deleting the data; or
- if we no longer need the personal data, but you need it to institute, exercise or support legal proceedings; or
- if you have objected to processing based on our legitimate interests.

Right to object to the processing of your personal data
You have the right at any time, depending on your specific situation, to object to the processing of your personal data on the basis of our "balancing of legitimate interests". In this case, we will no longer process the data, unless there are compelling legitimate grounds for the processing that outweigh or are related to the institution, exercise or support of legal proceedings.

Where personal data is processed for direct marketing purposes (in particular for sending our electronic newsletter or personal advertising by ordinary mail), you have the right to object at any time or to withdraw your consent. You also have the right not to be subject to profiling for marketing purposes.

Right to data transferability
In certain cases, you have the right to obtain your personal data in a structured, common and machine-readable form, and to transfer (or have transferred) this personal data to a responsible third party. This right applies :

if the processing is based on the legal basis of consent or on the need to perform a contract, and
where the processing is carried out by automated methods.